Last updated: 13 August 2026
1. About this Privacy Policy
Protect A Van (“Protect A Van”, “we”, “us” or “our”) takes the privacy of its customers, prospective customers and website visitors seriously.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you:
↗ Visit protectavan.co.uk
↗ Contact us about our products or services
↗ Request a quotation or other information
↗ Place an order with us
↗ Communicate with us through social media or other third-party platforms
↗ Otherwise provide personal information to us
For questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: [email protected]
2. Information We May Collect
The personal information we collect will depend on how you interact with us and may include:
↗ Your name
↗ Postal, billing or delivery address
↗ Email address
↗ Telephone number
↗ Details relating to an enquiry, quotation, order or contract
↗ Vehicle information where relevant to the products or services you require
↗ Information you provide when communicating with us
↗ Information necessary to arrange or administer financing, where applicable
↗ Technical information generated when you use our website, such as your IP address, browser, device and cookie information
↗ Information provided to us through social media, advertising platforms or other third-party services where you choose to interact with us through those services
We only collect information that is reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may collect personal information directly from you when you:
↗ Complete a form on our website
↗ Contact us by telephone, email or another communication method
↗ Request a quotation
↗ Order a product or service
↗ Ask us to arrange or provide information about finance
↗ Respond to a survey or provide feedback
↗ Subscribe or consent to marketing communications
↗ Interact with our advertisements
↗ Communicate with us through social media
↗ Otherwise provide information to us
We may also receive personal information from third-party service providers, business partners, advertising platforms or other organisations where this is necessary to provide our products or services, respond to an enquiry, or where you have authorised or consented to the sharing of that information.
4. How We Use Your Information
We may use your personal information to:
↗ Respond to enquiries and requests for information
↗ Prepare and administer quotations and orders
↗ Provide products and services you have requested
↗ Fulfil our obligations under a contract with you
↗ Communicate with you about an order, service or enquiry
↗ Process or facilitate finance applications or arrangements where requested
↗ Obtain your views or comments about our products and services
↗ Notify you of relevant changes to our services
↗ Manage and improve our website and business
↗ Understand how our website and marketing are used
↗ Maintain appropriate business and financial records
↗ Comply with our legal and regulatory obligations
↗ Protect our business, customers and systems against fraud, misuse or security threats
↗ Send marketing communications where we are permitted to do so
Depending on the circumstances, our lawful basis for using your personal information may include:
↗ Performance of a contract
↗ Taking steps at your request before entering into a contract
↗ Compliance with a legal obligation
↗ Our legitimate interests
↗ Your consent
Where we rely on consent, you may withdraw your consent at any time.
5. Information Received From Third-Party Platforms
If you interact with Protect A Van through a social-media platform, advertising service or other third-party platform, we may receive personal information through that service.
The information available to us will depend on:
↗ The platform or service being used
↗ The permissions applicable to that service
↗ Your privacy settings
↗ The information you choose to provide
We will only use personal information received through third-party platforms for appropriate business purposes, such as:
↗ Responding to your enquiry
↗ Providing a requested quotation
↗ Providing products or services
↗ Administering your relationship with Protect A Van
↗ Measuring the effectiveness of our marketing
↗ Communicating with you where permitted
Third-party platforms operate under their own privacy policies, and we recommend reviewing those policies to understand how they process your personal information.
6. How to Request Deletion of Your Personal Information
You may ask us to delete personal information that we hold about you.
This includes personal information provided directly to us as well as information we may have received through our website, social media, advertising platforms or other third-party services.
How to Make a Deletion Request
To request deletion of your personal information, please email [email protected] using the subject line “Data Deletion Request”.
Please provide enough information for us to identify you and locate the relevant personal information. This may include:
↗ Your name
↗ The email address you used when contacting us
↗ Your telephone number
↗ Your order, quotation or enquiry details, where applicable
↗ Details of the website, social-media platform or other service through which you interacted with us, if relevant
Please do not send identification documents unless we specifically request them. If we have reasonable doubts about your identity, we may ask for additional information that is reasonably necessary to verify that the request relates to you.
We will process valid deletion requests without undue delay and normally within one month, in accordance with applicable data protection law.
Where your request is valid, we will delete or anonymise the relevant personal information unless we have a lawful reason or legal obligation that requires us to retain some or all of it. For example, we may need to retain certain information for:
↗ Accounting or tax purposes
↗ Legal or regulatory obligations
↗ Fraud prevention
↗ Resolving disputes
↗ Establishing, exercising or defending legal claims
Where we are unable to delete particular information, we will explain the reason where required by law.
Deleting information held by Protect A Van does not necessarily delete information held independently by a third-party website, social-media platform or other service. You may also need to contact or use the privacy controls provided by that third party.
7. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include retaining information where necessary to:
↗ Perform or administer a contract
↗ Deal with an enquiry or customer relationship
↗ Satisfy accounting, tax or other legal requirements
↗ Resolve disputes
↗ Establish, exercise or defend legal claims
↗ Meet regulatory requirements
We review our retention requirements periodically and delete or anonymise personal information when it is no longer reasonably required.
8. Who We Share Your Information With
We may share personal information with third parties where reasonably necessary to operate our business or provide the products or services you request. This may include:
↗ Finance providers, where you ask us to facilitate or provide information concerning finance
↗ Suppliers and service providers acting on our behalf
↗ Installation or delivery partners where applicable
↗ IT, website and hosting providers
↗ Marketing, analytics and advertising service providers
↗ Professional advisers such as accountants, insurers or legal advisers
↗ Payment or transaction providers where applicable
↗ Government authorities, regulators, courts or law-enforcement bodies where required by law
↗ Other parties where you have authorised us to share the information
We do not sell your personal information.
9. Marketing Communications
You have control over whether you receive direct marketing communications from us.
We may contact you about Protect A Van products, services, offers or other information where:
↗ You have given us consent
↗ You have previously purchased or enquired about similar products or services and applicable law permits us to contact you
↗ Another lawful basis allows us to do so
You can ask us to stop sending marketing communications at any time by:
↗ Using an unsubscribe option provided in a marketing communication
↗ Emailing [email protected]
Stopping marketing communications will not prevent us from contacting you where necessary concerning an existing enquiry, quotation, order, contract or service.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can allow websites to:
↗ Function correctly
↗ Remember preferences
↗ Understand how visitors use a website
↗ Measure website performance
↗ Support analytics, advertising and marketing activities
Some cookies are necessary for our website to operate. Where consent is required for a particular cookie or similar technology, we will ask for your consent before using it.
You can manage your cookie choices through the controls available on our website and, where applicable, through your browser settings.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
↗ Request access to personal information we hold about you
↗ Ask us to correct inaccurate or incomplete information
↗ Ask us to delete your personal information
↗ Ask us to restrict how we use your personal information
↗ Object to certain uses of your personal information
↗ Request transfer of certain information to you or another organisation
↗ Withdraw consent where we rely on consent
↗ Complain about our handling of your personal information
These rights are subject to the conditions and exemptions contained in applicable data protection law.
To exercise any of these rights, please contact [email protected].
12. Complaints
If you have concerns about how we have used your personal information, please contact us so that we can investigate the matter.
Email: [email protected]
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has not been handled in accordance with applicable data protection law.
13. Security
We use appropriate technical and organisational measures designed to protect personal information against:
↗ Unauthorised access
↗ Accidental loss
↗ Inappropriate disclosure
↗ Alteration
↗ Destruction
Where information is transmitted through secure sections of our website, appropriate encryption technologies such as HTTPS/TLS may be used.
No transmission of information over the internet can be guaranteed to be completely secure. Once information is received by us, we take reasonable steps to protect it.
14. Children
Our products and services are not intended to be directed specifically at children.
If a person under the age of 16 provides personal information to us, they should do so only with the involvement and authorisation of a parent or guardian where required.
15. Links to Other Websites and Services
Our website may contain links to websites, social-media platforms or services operated by third parties.
This Privacy Policy applies only to personal information processed by Protect A Van.
We are not responsible for the privacy practices of third-party websites or services and recommend reviewing their privacy policies before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
↗ Our business
↗ Our products or services
↗ The technologies we use
↗ Our suppliers or service providers
↗ Applicable legal and regulatory requirements
The latest version will be published on protectavan.co.uk, and the “Last updated” date at the top of this Privacy Policy will be updated accordingly.